Effective Date: November 28,2025
At Chêne Cheval, your privacy is important to us. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from our website.
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1. Personal Information We Collect
When you visit our site, we automatically collect certain information about your device, including:
• Web browser type and version
• IP address
• Time zone
• Cookies and tracking data
• Pages you view and how you interact with the site
When you make a purchase or attempt to make a purchase, we collect:
• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely by third-party providers)
• Order history
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2. How We Use Your Personal Information
We use your information to:
• Fulfill and ship orders
• Communicate with you
• Process payments
• Screen orders for fraud or risk
• Provide customer service
• Send promotional communications (you may opt out at any time)
• Improve and personalize your shopping experience
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3. Sharing Your Personal Information
We only share your information with trusted third parties to operate our business, including:
• Payment processors
• Shipping providers
• Marketing platforms
• Website hosting platforms
• Analytics tools such as Google Analytics
These partners are contractually required to protect your information.
We may also disclose personal information if required to comply with law enforcement requests or legal obligations.
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4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and gather analytics data.
You may choose to disable cookies through your browser settings, but this may affect site functionality.
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5. Marketing Communications
By subscribing to our email or SMS communications, you consent to receive updates and promotions from Chêne Cheval. You may opt out at any time:
• By clicking “unsubscribe” in our emails
• By replying “STOP” to text messages
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6. Your Rights
If you are a resident of certain jurisdictions (such as California or the European Union), you may have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion
• Opt out of data sharing or marketing
• Obtain a copy of your data
To exercise these rights, please contact us at the email below.
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7. Data Retention
We retain your personal information only as long as necessary to:
• Fulfill legal obligations
• Resolve disputes
• Provide ongoing service
• Maintain transaction records
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8. Security
We take reasonable steps to protect your information by using industry-standard security measures including encryption and secure servers. However, no method of transmission is 100% secure.
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9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of other sites.
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10. Children’s Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children.
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11. Policy Changes
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
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12. Contact Us
For privacy-related questions or requests, contact:
Chêne Cheval
Email: info@chenecheval.com