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Faq

Frequently Asked Questions.

Do you require an appointment to shop at Chêne Cheval?

Yes. Chêne Cheval is a private, appointment-only boutique to ensure every client receives an elevated and personalized experience.

Complete the contact form on our website and a member of our team will contact you to arrange your private consultation

Yes. We offer private online styling consultations. Simply select Online Styling Consultation when submitting the form.

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

Do you require an appointment to shop at Chêne Cheval?

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?

If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.

When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

03. The order

04. Returns, exchanges and complaints

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?

When will I receive the invoice for my order?

If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

1. Do you require an appointment to shop at Chêne Cheval?

Yes. Chêne Cheval is a private, appointment-only boutique to ensure every client receives an elevated and personalized experience.

2. How do I book an appointment?

Complete the contact form on our website and a member of our team will contact you to arrange your private consultation.

3. Do you offer virtual appointments?

Yes. We offer private online styling consultations. Simply select Online Styling Consultation when submitting the form.

4. What happens during an appointment?

Clients are professionally measured and styled based on riding discipline, body type, and personal aesthetic for a fully bespoke experience.

5. What brands do you carry?

We proudly curate Equesite, Equestrian Club, Tailored Sportsman, DADA Sport, 16 Cypress, and EGO7.

6. Do you offer tailoring services?

Yes. We work with a trusted local tailor to ensure garments are tailored to perfection.

7. Do you offer embroidery and personalization?

Yes. Select pieces may be embroidered or personalized upon request.

8. Are tailored or embroidered items returnable?

No. Altered, embroidered, or custom items are considered final sale.

9. Do you accept custom or special orders?

Yes. Depending on availability, we are happy to place special orders for specific colors, sizes, or styles.

10. How long do custom orders take?

Timelines vary by brand and item. A member of our team will always provide an estimated delivery schedule.

11. Do you ship internationally?

Yes. We ship worldwide to select barns and riders.

12. What is your return policy?

We accept unused items with tags attached within 7 days of delivery.

13. Is free shipping available?

Yes. Complimentary domestic shipping is offered on orders over $150.

14. Do you carry children’s riding clothing?

Yes. We offer select youth styles.

15. How can I contact Chêne Cheval?

Contact us via our website form and a team member will assist you shortly.

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